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Knock Your Socks Off Service RecoveryCancelled flights, damaged goods, botched bills, locked up softwarethese are the service screw ups that leave customers angry, disgusted, and determined to never buy from you again! But these mad as hell customers can be wooed back through skillful, planned service recovery. Surprisingly, customers who experience world class Knock Your Socks Off service recovery become your most loyal customers and are a source of continuing business for years to
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Best in 7 days
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Best in 7 days
Best in 7 days
4.9 ★★★★★
Based on 1577 reviews
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Product Reviews
★★★★★ 5
Product in good condition!
Format: Spiral-bound
Product in good condition!
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Reviewed in the United States on March 8, 2024
★★★★★ 5
It’s a Bluebook!
Format: Spiral-bound
What can I say about the Bluebook...I hate it because it means I’m working my butt off if I’m using it. It’s a necessary evil, and there’s no competition for legal writing!
It arrived new, shrink wrapped, and in great condition.
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Reviewed in the United States on August 6, 2020
★★★★★ 5
Gift for a rising 1L
I wanted to provide a graduating undergraduate mentee with practical resources for law school as a graduation gift. I ordered this and Barron's Law Dictionary: Mass Market Edition. While she hasn't yet used either book, as a law professor, I am confident she will get good use out of both. This is a law school staple. You cannot lose in buying it for a new law student.
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Reviewed in the United States on May 31, 2014
★★★★★ 5
Perfectly sized
Format: Paperback
Paper is on the thicker side. Well-printed and easy to reference. Love the size.
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Reviewed in the United States on September 13, 2025
★★★★★ 5
Perfect 2024 reference guide
Format: Paperback, Format: Paperback
Needed a revised 2024 edition and this includes a statutory supplement. I’ve purchased other books from this company and they’ve all been exactly what I was looking for. Highly recommend!!
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Reviewed in the United States on January 6, 2024
